Refund policy
ProGrip Return and Refund Policy
Our Commitment
We believe in providing high-quality products that meet your expectations. If you're not completely satisfied with your purchase, we're here to help.
Returns
- You may return most new, unopened, and unused items within [number] days of delivery for a full refund or exchange.
- Items must be returned in their original packaging, with all included accessories and tags.
- [Insert if applicable: We do not accept returns on perishable goods, intimate items, or custom-made products.]
- You will be responsible for paying for your own return shipping costs unless the item arrived damaged or incorrect.
- Upon receipt of your returned item(s), we will inspect them and process your refund or exchange.
Refunds
- Once your return is received and inspected, we will send you an email to notify you of approval or rejection.
- If approved, your refund will be processed and automatically applied to your original method of payment within [number] business days.
Defective or Damaged Items
- If you receive a defective or damaged item, please contact us immediately at pro.grip2024@gmail.com.
- We will issue a full refund or arrange for a replacement, including covering shipping costs.
Exceptions
- Items on sale or bought at a discounted price may have a modified return policy or be non-returnable. Please refer to specific product information for details.
How to Initiate a Return or Refund
- Contact us at pro.grip2024@gmail.com with your order number and reason for the return/refund.
- We will provide instructions on how to ship the item(s) back to us.
- Please obtain proof of postage and retain it until you receive confirmation of your refund.
Contact Us
If you have questions about our Return and Refund Policy, please contact us at pro.grip2024@gmail.com or 07415080655.